This guide will show you how to issue and apply Store Credit for an invoice
Issuing Store Credit
Open the Original Invoice for the item that is being returned.
Verify the Customer’s Information is correct
Select Show Payments
Select the Drop Down next to Balance Payoff Method
Select Store Credit
The customer will now have a Store Credit attached to their account to be used later.
Exit the Invoice
Using Store Credit
Start a New Invoice or Select an Existing Open Invoice
Verify the Customer’s Information is correct
Continue with the invoice as normal
When ready for payment select Show Payments
Select Use Store Credit
A prompt will show to select what credit to use
Verify the amount with the customer
Select Use Credit
Credit has now been applied
The Store Credit line item will show what invoice the credit came from
Continue with the Invoice as normal