Receiving a Payment with EmergePay
Click Receive Payment from an invoice to start the receiving process
You can adjust the amount or accept the amount due on the invoice.
Select who is receiving the payment.
Select the device in the drop-down menu on which you are processing the transaction on. In the case of a manual or keyboard entry, this can be left blank. This list is populated from the devices configured in Branch Edit and will filter to the devices configured for the branch you have logged in as. Once a device is selected, it will be the default for this user/computer.
Select if you will be processing a Credit or a Return.
Once you have completed these steps, the Gravity Payment form will open and prompt the terminal.
Gravity Processing
If a device is selected in the drop-down, the EmergePay window opens and indicates it is waiting for the transaction to be processed on the terminal. Once the transaction is completed on the terminal, this window and the progress bar form will close, and the results of the transaction will be entered as a payment. If you are manually entering the card numbers, you can select “Manual Entry” and it will convert from the terminal to the manual entry form shown in the next section. If there is a failure at this point on the terminal and the progress bar remains, close the windows by clicking cancel on the two forms to get back to the invoice form and start the process again.
Manual Entry
If the device is left blank and the credit/return is clicked, the Gravity form will open to the manual entry form that will accept credit card information. This is the same as if you were to click the “Manual Entry” on the form if a device were selected. Once the information is processed, the forms will close and the results will be entered as a payment on the invoice.
Deleting or Voiding a Transaction with the Gravity Payments EmergePay Integration.
If the transaction has been processed within 20 minutes, you can select Delete/Void on the payment line, and the payment will be voided.
If the Delete/Void button has been selected after the 20-minute window, you will have to initiate an EmergePay Return.
Click ‘Delete/Void’ on the payment line
The form will populate with the amount of the payment you have clicked on. You can change the amount if you are refunding more than the amount of the initial payment.
Select ‘Return’ on the Receive Payment Window
Returning a Payment with the Gravity Payments EmergePay Integration
After initiating a return of the items in Furniture Wizard Software, a return payment is needed to the customer. Using the Gravity Payments EmergePay integration, you can return the payment in 3 steps.
Select ‘Receive Payment’ on the Payments screen
The form will populate with the amount of the payment due to the customer. You can change the amount if needed.
Select ‘Return’ on the Receive Payment Window
You will then be taken back to the payments screen with that return payment showing on the payment line.
