Deleting or Voiding a Transaction with the Gravity Payments EmergePay integration.
If the transaction has been processed within 20 minutes, you can select Delete/Void on the payment line and the payment will be voided.
If the Delete/Void button has been selected after the 20-minute window you will have to initiate an EmergePay Return.
Click ‘Delete/Void’ on the payment line
The form will populate with the amount of the payment you have clicked on. You can change the amount if you are refunding more than the amount of the initial payment.
Select ‘Return’ on the Recieve Payment Window
